Terms and Conditions

Best practices

In order to deliver the best possible customer experience, we do the following:

Price mismatch

If for any reasons, including but not limited to errors on the website, on the database, unavailability of the products, etc., LocalThaiShop cannot and/or do not want to ship the order, LocalThaiShop will contact the customer within 96 (ninety-six) hours from the order, offering a full and/or partial refund. If the customer chooses a full refund, LocalThaiShop will immediately refund the customer for the whole order. However, if the customer accepts to receive the order without the missing item(s), LocalThaiShop will refund the full cost of the items that will not be shipped.
LocalThaiShop will not be held responsible, in any way, for any loss that the customer will/could receive due to the unavailability of the product itself.

Orders Cancellation

Once placed and paid in full, orders cannot be cancelled.
Orders can be cancelled only if they have not been paid in full. To cancel an order, please send an email to info @localthaishop.com

Returns

Regardless of all the care that we take, it could happen that you receive the item in a not-satisfactory state, or that you expected it to be different, and you would like to change it or to get a refund. No problem!
Simply contact us to get a ARN (Authorized Return Number), citing the order number and, if possible, provide some pictures and/or explanation of what's wrong.
Our operators will give you all the information for the return, so that you can be fully reimbursed.